FAQ

Everything you need to know about  Pool Giants

My pool water is cloudy and I can’t clear it up. What could be causing this?
Several things could be the cause.

First, check to make sure that the pH is within proper range. If the pH is within range, it could be that you have a dirty filter and it needs to be cleaned. If you have a sand filter, this doesn’t necessarily mean to replace the sand, but to use a filter cleaner that will remove both organic materials and minerals.

Check to make sure the sanitizer in the pool is in proper range. If it is not, raise the level.

Another cause could be the amount of calcium in the water. If too much calcium is present, it can become cloudy. Adding a sequestering agent on a weekly basis, can prevent this.

Lastly, particles too small to be easily filtered out could be causing the cloudiness. A clarifier can be used in order to make these particles filterable.
Should I use a water clarifier in my pool?
Yes. A clarifier is designed as an aid to the efficient operation of the filter by coagulating most materials, which cause cloudy and hazy water, into larger particles that are removed by the filter. Because the presence of these materials increases the disinfectant demand, the use of a water clarifier decreases pool maintenance costs.
Why is filtration important to the quality of swimming pool water?
Filtration is the mechanical system for removing visible matter from the water. The filter medium is designed to remove hair, dirt, minute skin flakes, metal or calcium precipitates and other visible debris that would otherwise cause the water to be hazy and cloudy.
How do I know when it’s time to clean my pool filter?
Normal, periodic rinsing or backwashing will remove most of the dirt from a basically clean filter. However, over a period of time, grease, oils and scale can attack and build up on the elements. When this occurs, you will see build up on the removable elements, short filter runs, reduced circulation and water that does not want to clear up
What does “Vacuum to Waste” mean?
"Vacuum to Waste" is a term commonly used in the pool industry to describe a specific cleaning method. When you vacuum to waste, it means that the pool water is being directly removed from the pool and bypassing the filtration system altogether. Instead of sending the water through the regular filtration process, it is diverted to a waste line, usually connected to a drain or sewer line.

The vacuum to waste method is typically employed when there is a significant amount of debris or dirt in the pool that cannot be effectively captured or filtered by the pool's regular filtration system. This could include large leaves, dirt, sand, or other types of debris that may clog or overload the filtration system if not removed directly.

By vacuuming to waste, you ensure that the debris is immediately removed from the pool, preventing it from clogging the filter or re-entering the pool water. However, it's important to note that when using the vacuum to waste method, you will be using and wasting a substantial amount of water. Therefore, it is recommended to use this method sparingly and only when necessary.
What causes the “ring” around my pool’s tile line?
The "ring" around your pool's tile line is typically caused by a combination of factors, including the presence of minerals, oils, and debris in the water, as well as inadequate water circulation and improper water chemistry balance. Here are some common causes:

Mineral Deposits: Minerals such as calcium, magnesium, and iron can accumulate on the tile surface over time. These minerals are naturally present in water and can form scale or stains when the water evaporates, leaving behind concentrated deposits.

Body Oils and Sunscreen: Swimmers introduce body oils, lotions, and sunscreen into the pool, which can create a thin film on the water's surface. This film can adhere to the tile line when the water level fluctuates or when splashing occurs, leading to a visible ring.

Insufficient Water Circulation: Inadequate water circulation can result in areas of stagnant water, allowing contaminants to settle and accumulate along the tile line. Insufficient circulation can be caused by improper pump operation, blocked or dirty filters, or inadequate plumbing design.

pH and Water Chemistry Imbalance: A high or low pH level, improper water balance, or inadequate sanitizer levels can contribute to the formation of scale and stains. High pH levels can lead to calcium scaling, while low pH levels can corrode the pool surface, making it more susceptible to staining.

Preventing and Addressing the Ring:

Regular Maintenance: Regularly clean and brush the tile line to remove any deposits or residue. Use a pool brush or a non-abrasive tile cleaner to gently scrub the affected area.

Water Chemistry Balance: Maintain proper water chemistry by testing and adjusting pH, alkalinity, and sanitizer levels. Consult with a pool professional to ensure your water chemistry is within the recommended ranges.

Water Circulation: Optimize your pool's circulation system by ensuring the pump and filter are functioning properly. Clean or replace filters as recommended to avoid blockages.

Skimming and Filtration: Use a pool skimmer to remove debris from the water surface, preventing it from settling along the tile line. Regularly clean and backwash your pool filter to maintain efficient filtration.

Regular Cleaning: Encourage swimmers to rinse off any lotions, oils, or sunscreen before entering the pool. This will help reduce the introduction of contaminants into the water.
Following chemical treatment, how long do I have to wait before I use my pool?
Following chemical treatment, it is generally recommended to wait for a specific period of time before using your pool. The waiting time can vary depending on the type of chemical treatment applied and the specific products used. Here are some general guidelines for common chemical treatments:

Chlorine Shock: After adding chlorine shock to your pool, it is typically recommended to wait for about 8 to 24 hours. This waiting period allows the chlorine to effectively sanitize the water and break down any organic contaminants.

Algaecides: If you have treated your pool with an algaecide to combat algae growth, you should typically wait for around 24 to 48 hours before using the pool. This time allows the algaecide to effectively eliminate the algae and prevent further growth.

pH Adjustments: When adjusting the pH levels of your pool using pH increasers or decreasers, it is generally safe to use the pool once the chemicals have fully circulated and the pH has reached the desired range. This usually takes around 30 minutes to 1 hour.

Other Chemical Treatments: Different chemical treatments may have their own specific waiting periods. It's important to carefully read and follow the instructions provided by the manufacturer of the chemical products you are using. They will usually provide guidance on the recommended waiting time before using the pool.

Remember, these are general guidelines, and it's crucial to follow the specific instructions provided by the manufacturer of the chemicals you are using.
I have heard of people talking about pink algae. What is that and how do I treat it?
Pink algae can appear as pinkish-red or pinkish-orange slime or patches on pool surfaces, particularly in corners, on steps, or around pool fixtures. It can be stubborn to eradicate if not treated promptly. Here are some steps to treat pink algae in your pool:

Brushing: Before you begin the treatment, brush the affected areas thoroughly to break up the pink algae and expose it to the treatment chemicals.

Shock treatment: Start by shocking your pool with a high dose of chlorine. Follow the manufacturer's instructions for the specific product you are using. This step helps raise the chlorine level to kill off the bacteria.

Algaecide treatment: After shocking the pool, apply a quality algaecide that is specifically formulated to combat pink algae. Look for algaecides containing polyquaternary ammonium compounds, as they are effective against pink algae. Follow the instructions on the product for proper dosage and application.

Filtration and circulation: Run your pool's filtration system continuously for at least 24 to 48 hours. This helps remove dead bacteria and prevents recontamination. Ensure proper circulation to reach all areas of the pool.

Maintain proper chlorine levels: To prevent the recurrence of pink algae, maintain appropriate chlorine levels in your pool. Regularly test the water and adjust the chlorine levels as recommended by your pool professional.

Routine maintenance: Keep your pool clean, well-balanced, and regularly maintained. Proper water circulation, filtration, and regular brushing of surfaces can help prevent pink algae from taking hold in the first place.

If the pink algae persists despite your best efforts, it is advisable to consult with a professional pool service or specialist for further assistance and guidance.

Remember, prevention is key when it comes to pink algae. Regular pool maintenance, including proper sanitization and chemical balance, will help keep your pool clean and free from algae-related issues.
What are enzyme based cleaners and how do they work?
Enzyme-based cleaners are specialized cleaning products commonly used in pool maintenance. They utilize natural enzymes to break down organic materials and contaminants that can accumulate in pool water, such as oils, lotions, sunscreen residue, sweat, and other organic debris.

Enzymes are biodegradable, protein-based molecules that act as catalysts for chemical reactions. In the case of enzyme-based pool cleaners, specific enzymes are selected for their ability to target and digest organic matter. These enzymes work by accelerating the natural decomposition process, breaking down complex organic compounds into simpler, more manageable forms.

When you introduce an enzyme-based cleaner into your pool, the enzymes go to work by attaching themselves to the organic substances present in the water. They then break down these substances by breaking the chemical bonds that hold them together. This process transforms larger organic compounds into smaller, soluble fragments that can be easily filtered or eliminated through regular pool maintenance procedures.

Enzyme-based cleaners offer several advantages for pool owners. Firstly, they provide an effective and eco-friendly alternative to traditional chemical-based cleaners. Enzymes are biodegradable and pose less risk to the environment compared to harsh chemicals. Additionally, enzyme cleaners can enhance water clarity and reduce unpleasant odors by eliminating the source of organic buildup.

It's important to note that while enzyme-based cleaners are effective for removing organic contaminants, they are not a substitute for regular pool maintenance practices such as proper filtration, pH balance, and sanitization. Enzyme cleaners should be used as part of a comprehensive pool care routine to help maintain a clean and healthy swimming environment.
My pool has a very strong chlorine odor. Is there too much chlorine in my pool?
No, you don’t have enough “free chlorine” in your pool. Most pools contain both good chlorine and bad chlorine. The good chlorine is called free chlorine and is capable of killing germs. Bad chlorine, on the other hand, is called “combined chlorine” and is a poor germ killer.

Too much combined chlorine in your pool causes the strong chlorine odor. When the combined chlorine level reaches 0.2 ppm or more, it is time to shock your water. Shocking will eliminate the odor.
I added algaecide to my pool, but the algae didn’t go away. What did I do wrong?
First, you must add the algaecide according to the directions. If you don’t add the correct dosage amount, it won’t kill any of the algae. However, be aware that using the entire bottle of algaecide is also ineffective. Not only will you spend additional money, large doses can also lead to staining and foaming in your pool.

In addition to properly dosing your water, it is also recommended that the algaecide be added in the morning on a bright sunny day for best results. Algae are plants and grow in the presence of sunlight. Adding algaecide during algae’s best growth time will increase intake of the algaecide and make it more effective. If black algae is present, brushing the algae at least once daily will also help expedite algae removal. Brushing the dead cells away makes the living algae more vulnerable to the algaecide.
Why do I need to shock my pool?
Pool water composition always includes some undesirable elements that actually contaminate the water and reduce the efficiency of the disinfectant or sanitizer. Material such as hair spray, suntan oil, cosmetics, perspiration and other organic material react to combine with the chlorine in the water to form “combined chlorine”.

Once “combined chlorine” forms, it acts as a very poor disinfectant, contributing to eye and skin irritations and the forming of unpleasant chlorine odor. Pools with this problem are often inaccurately accused of having too much chlorine.

Routine shock treatment is necessary to destroy combined chlorine compounds and restore the chlorine sanitizer to “free chlorine” efficiency. A pool can be shock treated by adding large doses of chlorine, commonly referred to as superchlorination, or by adding a non-chlorine shock.
When I shock my pool, should I use chlorine or non-chlorine shock?
Both treatments accomplish the goal of destroying and removing bather waste and preventing the formation of combined chlorine.

Superchlorination, the addition of large amounts of chlorine, has some drawbacks. Because it requires large amounts of chlorine, it can damage liners and swimsuits and upset water balance. Additionally, it is difficult to determine proper dosage amounts and it requires swimmers to wait until the level of chlorine drops, often a day or more, until they can swim.

Non-chlorine shock, on the other hand, does not require excessive chlorine use and allows swimming almost immediately after application, does not harm liners, has easily determined dosage rates and does not upset water balance.
Do I need to add a sanitizer regularly?
Yes, an E.P.A. registered sanitizer should be added and maintained at proper levels at all times. Non-chlorine shock treatments contain no chlorine, therefore you must make regular additions of sanitizer to ensure that you are disinfecting the water.
I have an outdoor pool and I am told that the chlorine needs to be stabilized. Why?
The chlorine in a pool can be broken down by ultra violet light from the sun. If stabilizer, also called conditioner, is not present, the chlorine level will dissipate very rapidly over the course of the day.

It is recommended that you add stabilizer to the pool to prevent this chlorine break down. The stabilizer level should be between 30-50 ppm to properly stabilize the pool. The use of a stabilizer will reduce your overall chlorine consumption and save you money. However, many of the products available at your retailer are stabilized chlorine.
© 2023 - Pool Giant Contractors, Inc. • Staten Island Web Design
chevron-upmenu-circlecross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram